Dear Customer from Burkina Faso,

Welcome to Youpilab! We offer tailored payment solutions, clear details on shipping your items, and are here to answer all your questions. Here are some payment options available to you:

I. Payment Options: Make your payment directly from the website.

Visit https://youpilab.com/components/, select your products, and add them to your cart. Then proceed to online payment. Shipping fees will be automatically calculated when you finalize your order.

II. Second option: For any inquiries, please contact us via WhatsApp or email, specifying your needs. We will send you a proforma invoice detailing the prices of each component. You can easily pay your invoice via Mobile Money, Western Union, MoneyGram, Ria, or NITA. For these transfer services, please use the following information:

• Full name of the recipient: NONFON Gbenou Junior Cornélius
• Complete address: Benin, Abomey-Calavi
• Recipient's phone number: +229 61 04 16 22

You will receive a receipt for your purchase after making the payment for your order.

NB: Please verify the accuracy of the names when making the payment to avoid any errors. For any questions or assistance, feel free to contact us via WhatsApp at +229 61 04 16 22 or by email at sales@youpilab.com.

III. Third option: Add your products to your online cart and select the deferred payment option (outside the site). From Burkina Faso, you can complete your payments via FedaPay using Orange Burkina or Moov Burkina.

To obtain details about shipping your packages to Burkina Faso, including delivery times and essential information, we offer:

STM

• Shipping Duration: 48h to 72h
• Route: Dapoya, next to Maquis MATATA
• Contacts:
  • +226 65 27 35 25

RIMBO

• Shipping Duration: 48h to 72h
• Route: Ouagadougou, specifically in Dapoya, Didier Tiendrebéogo Street, 89 meters from Song Naba Distribution or 28 meters from the Dapoya Pharmacy
• Contact: +226 78 00 87 11

La POSTE DU BURKINA FASO

Shipping Duration: 5 days to 1 week

Note: Shipping costs start at 3,000 FCFA but may vary depending on the transport agencies' conditions. Free shipping for purchases over 50,000 FCFA.

   Before making a decision, it’s natural to have questions or concerns. To guide you effectively, we have prepared a section dedicated to common queries and important points you might want to clarify. Take a moment to explore this information, and feel free to reach out to us for any additional questions

Q: Can I pay upon delivery?
A: Payment for both purchase and shipping fees must be made before the shipment of the packages. Please note that we do not offer home delivery services. Packages are shipped via a travel and transport agency.

Q: What will I need to collect my package?
A: You will need to go to the agency with your ID and the receipt for the package.

Q: Will I need to pay additional fees upon receiving the package?
A: No, there will be no additional fees to pay.

Q: In which city can I collect my package?
A: We currently only ship to Ouagadougou.

Q: Is it possible for the travel agency to lose my order during shipping?
A: While it is possible for orders to be lost, since 2015, we have not recorded any loss of orders.

Q: When will my order be shipped?
A: Your package will be handed over to the transport agency within 24 hours after payment. Once the package is handed over, you will receive a message from both the agency and YoupiLab confirming the shipment of your package. We will also send you the shipment receipt by email or WhatsApp.